Preguntas frecuentes
Stone Veneer
1. What is stone veneer?
Stone veneer is real natural stone, simply made more practical. It is sliced into ultra-thin, flexible sheets so you can enjoy the look of solid stone without the heaviness or complicated installation.
2. What certification, specification and test does your stone veneer have passed?
Our stone veneer complies with key safety and fire performance requirements. It has successfully passed recognized reaction-to-fire tests, including the EN 13823 and EN ISO 11925-2.
Material Safety (MSDS): Non-hazardous, non-flammable (flash point >200 °C), and free from carcinogenic substances. Not classified as hazardous for transport.
Material Safety (MSDS): Non-hazardous, non-flammable (flash point >200 °C), and free from carcinogenic substances. Not classified as hazardous for transport.
3. How flexible is stone veneer compared to traditional stone slabs?
Stone veneer delivers the timeless beauty of natural stone with far greater design freedom, easier installation, and better value. It's not a compromise — it's an upgrade.
4. Is stone veneer real stone?
Yes, completely real. Each sheet is made from natural stone, which means every piece carries its own unique texture and character.
5. What surfaces can stone veneer be applied to?
Any clean, stable, and structurally sound surface — including wood-framed walls, concrete, brick, drywall, exterior insulation boards, fireplace surrounds, columns, curved walls, and commercial facades. Interior and exterior, residential and commercial.
6. Does stone veneer require sealing or special maintenance?
Minimal maintenance only. A penetrating sealer every few years, occasional cleaning with mild soap and a soft brush, and a periodic visual check of mortar joints. No waxing, polishing, or specialist upkeep required.
7. Can stone veneer be repaired if it gets damaged?
Yes — and easily. Individual pieces can be removed and replaced without touching the surrounding installation. Loose pieces reattach with fresh mortar or adhesive. Stains clean off with mild masonry cleaner. Cracked mortar joints are fixed through simple repointing. Most repairs are DIY-friendly.
8. Can stone veneer be combined with materials like wood, WPC, or metal?
Yes. Stone veneer pairs naturally with timber, WPC, and metal — on exterior facades, fireplace surrounds, garden walls, and commercial interiors. Metal channels and trim strips create clean transition joints between materials.
9. Can stone veneer be installed on curved surfaces or pillars?
Curved surfaces and pillars aren't a challenge for stone veneer — they're an opportunity. Where traditional stone gives up, veneer delivers stunning, seamless results that add architectural drama and lasting kerb appeal to any project.
10. Can stone veneer be used on furniture or cabinets?
Yes. It bonds to wood, MDF, plywood, and metal using construction adhesive. Common applications include kitchen islands, TV units, bathroom vanities, bar counters, and cabinet end panels. A penetrating sealer is recommended given the higher surface contact.
11. Will every sheet look exactly the same?
No, and that is part of its appeal. Since it is natural stone, each sheet has slight variations in pattern, color, and texture.
12. Should I order extra material?
It is always a good idea to order about 5 to 10 percent extra. This helps manage cutting, wastage, and ensures a consistent look across the surface.
13. Does the color fade over time?
Indoors, the color remains stable. Outdoors, slight fading may occur over time if exposed to strong sunlight, which can be minimized with UV-protected variants.
14. Is stone veneer waterproof?
The stone itself resists water, but applying a sealant is recommended for areas exposed to moisture to increase durability and protection.
15. Can I install stone veneer myself?
It is designed to be easy to install and can be done as a DIY project. However, for a cleaner and more refined finish, professional installation is often preferred.
16. Can stone veneer be cut?
Yes, it can be cut and shaped easily using tools like a cutter knife, grinder, or even scissors in some flexible variants.
17. Is stone veneer heat resistant?
It can handle normal heat conditions, but direct exposure to open flames should be avoided unless proper precautions are taken.
18. Can it be used on curved surfaces?
Yes, its flexibility allows it to be applied on curved surfaces like columns or rounded designs without much difficulty.
19. How long does it last?
With proper installation and care, it can last anywhere from 10 to 20 years or even longer.
20. Is it heavy like natural stone?
No, it is much lighter than traditional stone, which makes handling, transport, and installation significantly easier.
21. Can I return the product after purchase?
Returns are accepted only if the product is unused, uninstalled, and in its original condition. Natural variations in color and texture are considered part of the material and not defects.
WPC
1. What are WPC wall panels made of?
WPC panels are made from a blend of wood fibers and thermoplastics. This combination gives you the natural look of wood with added strength, durability, and resistance to moisture.
2. What certification, specification and test does your WPC have passed?
Our WPC products comply with key international standards and have been independently tested:
- CE Marking (SGS) — EN 15102:2007
- RoHS Compliance — SGS Tested
- REACH SVHC Compliance — SGS Tested
- Flame Retardant Certification — SGS Tested (Report No. GZMR230802331001)
- DoP (EU CPR 305/2011) — EN 15102:2007+A1:2011, Fire Classification Bfl-s1
3. Will WPC warp, rot, or crack over time like traditional wood?
WPC does not warp, rot, or crack. It is built to outlast traditional wood in every condition that matters — with no maintenance demands to match.
4. Is WPC truly eco-friendly, or is that just a marketing claim?
It is a legitimate claim. WPC is manufactured using recycled wood fibres and reclaimed plastic waste that would otherwise end up in landfill. It also lasts significantly longer than traditional timber, meaning less frequent replacement and less material consumption over time. Some manufacturers go further by using sustainably sourced wood content and recyclable polymer components, though this varies by brand.
5. Does WPC need painting, sealing, or any special maintenance?
No. WPC requires no painting, sealing, or staining at any point in its lifespan. Occasional cleaning with mild soap and water is all that is needed to keep it looking fresh. Unlike timber, there is no periodic oiling, re-staining, or surface treatment required to maintain its appearance or structural integrity.
6. Can WPC wall panels be installed directly over existing walls, or does the surface need to be prepared first?
WPC wall panels can be installed directly over most existing walls — including concrete, brick, drywall, and even older cladding — as long as the surface is clean, dry, and structurally sound. No major preparation is typically required. Panels are fixed using a hidden clip system or direct adhesive, making installation fast and straightforward without the need for demolition or surface levelling.
7. Are WPC wall panels suitable for wet areas like bathrooms and kitchens?
Yes. WPC wall panels are fully moisture-resistant, making them well suited for bathrooms, kitchens, and other wet areas. The polymer composition prevents water absorption, warping, and mould growth — common problems with timber in humid environments. They are also easy to wipe clean, which makes them a practical and durable choice for splashback areas, shower surrounds, and kitchen walls.
8. How long do WPC panels last?
With proper installation and care, WPC panels can last many years, often 10 to 20 years or more depending on usage and environment.
9. Are WPC panels termite-proof and pest-resistant?
Yes, WPC panels are resistant to termites and most pests, which is a major advantage over traditional wood materials.
10. Can WPC panels catch fire or are they fire-resistant?
WPC panels are not completely fireproof, but many variants are designed to be fire-retardant and safer than regular wood.
11. How strong and durable are WPC panels compared to wood?
They are generally more stable than natural wood. They do not crack, warp, or split easily, especially in humid conditions.
12. Can WPC panels be installed on existing walls or tiles?
Yes, they can be installed on surfaces like tiles, cement walls, or plywood, as long as the base is clean, dry, and even.
13. Is professional installation required for WPC panels?
They are relatively easy to install, but for a precise and seamless finish, professional installation is recommended.
14. Can WPC panels be cut or customized on-site?
Yes, they can be cut and shaped using standard woodworking tools, allowing flexibility during installation.
15. Do WPC panels require maintenance?
Maintenance is minimal. They do not require polishing or special treatment like wood, making them easy to manage.
16. Are WPC panels environmentally friendly?
Yes, they are considered eco-friendly because they often use recycled materials and reduce the need for natural wood.
17. Can WPC panels be reused or removed easily?
They can be removed, but reuse depends on how they were installed. Panels fixed with screws or clips are easier to reuse than those installed with strong adhesives.
18. Are WPC panels scratch-resistant?
They are reasonably resistant to scratches in daily use. However, like any surface, sharp objects or heavy impact can leave marks.
19. Can WPC panels be painted or polished?
Most WPC panels come pre-finished and do not require painting or polishing. Painting is generally not recommended as it may not adhere well to the surface.
20. Are WPC panels safe for homes with children and pets?
Yes, they are safe when sourced from reliable manufacturers. They do not splinter like wood and are easy to clean.
SPC
1. What are SPC wall panels made of?
SPC panels are made from a mix of natural stone powder and polymers. This makes them rigid, durable, and highly stable compared to traditional wall materials.
2. Can SPC wall panels handle the heat — literally, in kitchens and fireplaces?
Yes. SPC's stone plastic composite core gives it strong thermal stability, making it resistant to the heat levels typically found in kitchens and around fireplace surrounds. It does not warp, bubble, or degrade under sustained exposure to moderate heat. For direct flame or extreme heat zones, a safe clearance distance is maintained as with any wall finish material.
3. Why are architects and interior designers switching to SPC over traditional wall finishes?
Because SPC delivers the look of premium materials — stone, marble, wood — without the structural demands, weight, or maintenance that traditional finishes require. It installs faster, costs less to maintain, performs better in humid and high-traffic environments, and offers a consistently flawless surface finish that natural materials cannot always guarantee. For designers working across residential and commercial projects, it removes limitations without compromising aesthetics.
4. Can SPC wall panels be installed without underfloor heating systems without warping?
Yes. SPC's rigid stone plastic composite core is dimensionally stable under the temperature fluctuations that underfloor heating systems produce. Unlike timber or laminate, it does not expand, contract unevenly, or warp in response to heat rising from below, making it a fully compatible and reliable choice alongside underfloor heating.
5. How does the lifespan of SPC wall panels compare to ceramic tiles and natural stone?
SPC wall panels are highly competitive. Ceramic tiles and natural stone are prone to cracking, chipping, and grout deterioration over time — especially in high-traffic or high-humidity environments. SPC's rigid core and protective wear layer resist impact, moisture, and surface degradation without grout lines to stain or joints to fail. In practical terms, a well-installed SPC wall panel surface maintains its appearance and integrity for decades with far less intervention than either tiles or natural stone.
6. Are SPC panels waterproof?
Yes, SPC panels are completely waterproof, making them ideal for areas exposed to moisture like bathrooms and kitchens.
7. Where can SPC panels be used?
They can be used on interior walls, bathrooms, kitchens, commercial spaces, and even high-traffic areas where durability is important.
8. Are SPC panels stronger than WPC panels?
SPC panels are generally more rigid and impact-resistant, while WPC panels are slightly more flexible. The choice depends on the application.
9. Are SPC panels fire-resistant?
Many SPC panels are designed to be fire-retardant, making them safer for indoor environments compared to traditional materials.
10. Can SPC panels be installed on existing walls or tiles?
Yes, they can be installed over tiles, cement walls, or plywood, provided the surface is smooth and clean.
11. Is professional installation required for SPC panels?
They are relatively easy to install, but professional installation helps achieve a cleaner and more precise finish.
12. Can SPC panels be cut or customized?
Yes, they can be cut using standard tools, allowing flexibility during installation.
13. Do SPC panels require maintenance?
They require very little maintenance. No polishing or special treatment is needed.
14. How do you clean SPC panels?
They can be cleaned easily with a cloth and mild cleaning solution, making them suitable for daily use.
15. Do SPC panels fade over time?
Indoors, they maintain their color well. Minimal changes may occur over long periods depending on exposure conditions.
16. Are SPC panels scratch-resistant?
They are highly resistant to scratches compared to many other wall materials, making them suitable for busy spaces.
17. Are SPC panels eco-friendly?
They are considered environmentally responsible as they reduce reliance on natural wood and are designed for long-term use.
18. Are SPC panels heavy?
They are heavier than WPC panels but still manageable and easier to install compared to traditional stone or tiles.
19. Are SPC panels suitable for commercial spaces?
Yes, they are widely used in offices, showrooms, and retail spaces due to their durability and clean finish.
20. Can SPC panels crack or break?
They are rigid and strong, but extreme force or improper handling can cause damage.
Returns & Shipping
1. What is your return policy?
We offer a return policy that allows customers to return products within a specified number of days from the date of delivery, provided the items are unused and in original condition.
2. How many days do I have to return a product?
You can return a product within 30 days of receiving it, depending on the product category and terms.
3. What conditions must be met for a return?
To be eligible for a return, the item must be unused and undamaged, in its original packaging, and accompanied by proof of purchase such as an invoice or receipt.
4. Are all products eligible for return?
No, certain items may not be eligible for return, including customized or made-to-order products, clearance or sale items, and items damaged due to misuse.
5. How do I initiate a return?
First of all, you need to look into our return policy which is right there in the footer of the website. Then, if you're eligible to claim, follow the steps from there only.
6. What are your shipping options?
We offer standard and expedited shipping options, which may vary depending on the delivery location and product type.
7. How long does shipping take?
Shipping typically takes 7–10 business days, depending on your location and the selected shipping method.
8. How are shipping charges calculated?
Shipping charges are calculated based on factors such as order size, weight, delivery location, and shipping method.
9. Is there free shipping available?
Yes — free shipping is available on selected products or for orders above €399, as per ongoing offers or policies.
10. What if my shipment is delayed?
Delays may occur due to unforeseen circumstances such as weather conditions or logistics issues; we will keep you informed in such cases.